To our customers,
Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Oasis Massage Sanctuary, that means understanding how it affects our employees, customers, and community, and then making the necessary adjustments to our work and operations to keep you and our staff safe.
Based on the guidance we’ve received and the actions we’ve taken, our Sanctuary remains open for business. We’re doing all we can to make sure you feel safe, comfortable and welcome.
Our sanctuary is already committed to maintaining a clean and safe environment. Additionally, we have increased our commitment to combat the threat of the coronavirus:
- Hand sanitizer available at the front counter for our customers
- Hand sanitizer available for therapists in staff rooms
- Therapists are required to hand washing after each session past the elbows for at least 20 seconds after each massage session
- Increasing the frequency and rigor of cleaning and sanitization of all door handles, customer contact countertops, therapist and customer used chairs, staff computers, and equipment after EACH massage customer
- Washing and/or sanitizing hands after handling money
- Staff who appear symptomatic have been asked to stay home
- We have shared specific instructions with our staff on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk
- Per CDC recommendations, staff that have traveled to restricted locations or that have been exposed to others who have traveled to such locations will be asked to self-quarantine for 14 days
Many of you know that I travel quite a bit in and out of the country. I have been in Brazil and arrived back in the United States on March 7, 2020. I’ve been monitoring my health and making sure my immune system is at its optimum, by continuing to get good rest and strict adherence to my wellness regiment. I’ve not experienced any symptoms of COVID-19.
I understand that even with our added safety procedures some may not feel comfortable coming in for your scheduled massage appointments or may be hesitant to book your Membership benefit massages. The evolving nature of this event requires us to be flexible in how we respond and provide service to you, our guests.
Symptoms can pop up when we least expect it, therefore we are shortening our appointment cancellation window without penalty.
- Cancellation fees are waived for appointments scheduled March 16, 2020, through April 15, 2020, you can now cancel/reschedule appointments up to two hours before your scheduled massage, and in some cases, up to an hour before (with prior communication) if you are experiencing illness symptoms.
- For our valued members, if you choose to not redeem your free massage benefit by the end of March 2020, please email us at [email protected] and we will manually adjust your member account so you can redeem your March benefit in April 2020.
We are closely following Federal, State and Local health guidance on steps we can take to help prevent the spread of the virus. As circumstances continue to develop, we will make our decisions with the health and well-being of our members, customers, staff, and community as our highest priority.
Advice on staying healthy:
- Practice good hygiene. Wash your hands frequently
- Cover your nose and mouth if you have to sneeze or cough
- If soap and water are not readily available, use hand sanitizer with at least 60% alcohol content
- Wash your hands often with soap and water for at least 20 seconds
- Cough or sneeze into a tissue or your elbow. If you use a tissue, wash your hands afterward, and avoid touching your face, eyes, nose, and mouth
- Avoid handshakes
- If you are sick and/or have any combination of fever, body aches, nausea, fatigue, chills, and sweats, please take care of yourself, protect others by staying home, and contact your medical provider
- If recently recovered from and illness, please allow at least 7 days from the last date of symptoms before receiving your massage
- Avoid close contact with people who are sick
- Clean and disinfect frequently touched objects and surfaces
- The Centers for Disease Control and Prevention (CDC)
- World Health Organization (WHO)
- Colorado Department of Public Health and Environment
- The City and County of Denver
- Oasis Massage Sanctuary News
Yours in Wellness,
David Sosa, LMT & CEO Oasis, Inc.